Terms & conditions

• Kairos is a B.V. (private limited company) and we are excited to enter into a relationship with you as a customer based on these general terms and conditions and the references they contain. Please read them carefully before ordering a Kairos product to make sure you understand all the conditions that apply at the time of purchase.
• These general terms and conditions, together with the references, apply to every offer, quotation, and agreement you enter into with Kairos.
• If you have any questions or seek clarification, do not hesitate to send us an email at info@kairosfurniture.com or by post to Vlampijpstraat 84, 3534 AR, Utrecht.
• We reserve the right to modify these general terms and conditions. You agree that the latest version of these General Terms and Conditions will always apply to our agreement.
• Supplementary or deviating provisions from these general terms and conditions may not be to the disadvantage of the customer and must be recorded in writing or in such a way that they can be stored by the customer in an accessible manner on a durable data carrier.
• These terms and conditions are effective as of 1 January 2022 and have been filed with the Chamber of Commerce in Almere on 12 January 2022.

• Kairos Furniture B.V.
• Vlampijpstraat 84, 3534 AR, Utrecht
• Phone: +31 6 1782 5383
• Email: info@kairosfurniture.com
• Chamber of Commerce number: 94569940
• VAT identification number: NL866822318B01

In these terms and conditions, the following definitions apply:

• General Terms and Conditions (terms): the present General Terms and Conditions of the entrepreneur;
• You ("your"): the customer; the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
• We ("us", "our"): Kairos, the entrepreneur; the natural or legal person who offers products and/or services to customers;
• Cooling-off period: the period within which the customer can exercise their right of withdrawal;
• Right of withdrawal: the customer's option to cancel the distance contract within the cooling-off period;
• Day: calendar day;
• Distance contract: a contract whereby, within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;
• Means of distance communication: a means that can be used to conclude a contract without the customer and entrepreneur being in the same room at the same time.

• These terms and conditions apply only to customers and have been drawn up so that it is clear what you can expect from us and what we expect from you.
• The terms and conditions can always be found on our website. If you really can't get enough of them, they can be sent to you free of charge. But that would be a bit of a waste of trees.
• These terms and conditions apply in full to all contracts and other obligations between you and us, and exclude all other terms and conditions. Regardless of whether they have been provided by you or third parties, unless Kairos has previously agreed to them in writing.

• We sell furniture through our website at www.kairosfurniture.com and by email.
• All images, specifications, and other data about the products are indicative. Kairos cannot guarantee that the displayed colours exactly match the actual colours of the products.
• Our products are custom-made and may therefore vary. We are not responsible for any inaccuracies on our website regarding designs, photos, and other information about a product.
• All offers and quotations from Kairos are non-binding. An offer consists of a description of a product and services.
• We will at all times strive for full transparency about our products and your orders.

• Orders can be placed by email and through the website.
• If you place an order by email, you are responsible for correctly providing the necessary information we may need to produce the product, such as quantity/description/dimensions. You must use the product names and product codes as used on the Kairos website.
• If you place an order through the website, you must fill in your details (name, address, and payment details). You are responsible for the accuracy of this information.
• After you have placed an order, we will send a confirmation by email.
• You may submit a request to modify a product or service within 24 hours of receiving the order confirmation. This must be done by email. After this, Kairos may refuse a request to modify an order.
• We aim to send you an order confirmation within four working days of receiving the order. You must always check the order confirmation as soon as it is received and contact info@kairosfurniture.com if any discrepancies are found. If we are not notified of any discrepancy within 48 hours, you confirm that the order confirmation is correct.
• Please note that an order is not binding on us until full payment for the ordered products has been duly received, unless otherwise agreed in writing.

• Unfortunately, once received, products cannot be returned or exchanged. All our furniture is specifically made for you. Therefore, these products are excluded from the right of withdrawal. Of course, the warranty still applies to this furniture.

• Our products have lasting value, which is why we are always willing to buy back our furniture for a fee. The minimum amount of this buy-back fee can be found on the invoice.

• The (total) price of the products, including VAT, is stated on our website. Once products have been ordered, the prices of the products you have ordered will not be increased.
• Payment is made by bank transfer after we have sent an invoice, within the payment term stated on the invoice.
• Orders must be paid fifty percent in advance, unless otherwise agreed, whereby the following points apply:
  • If the payment term is exceeded, you owe interest of 1% of the invoice amount for each month or part of a month by which the due date is exceeded, up to a maximum of 10% per year.
  • You are in default upon expiry of the payment term or failure to fulfil any other obligation. We will send you one written reminder before further measures are taken.
• An invoice for the remaining balance will be sent by us once the purchases have been fully delivered.
• All payments are processed in EUR.
• Until full payment has been made, ownership of the purchased products remains with the seller.
• The customer has the obligation to immediately report any inaccuracies in provided or stated payment details to the entrepreneur.
• In the event of non-payment by the customer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs previously communicated to the customer.

• Delivery costs and delivery times are stated on the website. Transport to a floor other than the ground floor and any assembly is possible in consultation with the carrier and entirely at your risk and expense.
• The delivery address is the address you specified as the "delivery address" when placing the order. The risk of damage and/or loss of products lies with us until the moment of delivery to you or a previously designated representative made known to us, unless expressly agreed otherwise.
• Our products are often heavy and are therefore, if necessary, transported and brought inside by two people. When a product is heavy, it may happen that the delivery personnel cannot reasonably bring the product inside due to circumstances at the delivery location. These circumstances should be optimised by you as much as possible.
• Kairos is not liable for damage caused by transport from the first door/first entrance. However, we are happy to help you place the product inside.
• You must be present during delivery, otherwise we will charge €100. Extra transport costs and any additional costs are also at your expense.
• If a product cannot be brought inside and other transport means (hoist or moving lift) need to be used, this is entirely at your expense and risk.
• The transport partner has the right, after consultation with Kairos, to cancel a delivery if the driver indicates that the delivery situation is irresponsible. Transport costs and any additional costs are at your expense.
• The delivery times in the order confirmation are indicative. We do our best to deliver the order quickly. If the order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 6 months after confirmation of the order. If this is unexpectedly not possible, you may request us to (a) refund the amount you paid for the product, or (b) send a replacement product (of equal value).
• You can change the scheduled delivery date of the order via info@kairosfurniture.com. If you wish to change the date within 24 hours of the scheduled delivery date, you must pay the cancellation costs of €100.

• Kairos guarantees that the products meet the usual requirements and standards that can be set at the time of delivery.
• You have a warranty of ten years on the frame of our sofas and five years on all other materials. On other products you have a one-year warranty. This is provided that all usage and maintenance instructions have been followed and carried out.
• The warranty does not apply when:
  • the product is used incorrectly.
  • a defect arises from circumstances beyond our control.
  • wear and tear occurs. The fabric may wrinkle slightly, pill, sit looser, or the filling may settle somewhat. These are natural consequences of use. Furniture therefore requires maintenance such as regularly smoothing the fabric to prevent wrinkling or fluffing the cushions to redistribute the filling.
  • stains or damage have been caused by external factors such as food, liquids, direct sunlight, or pets.
  • you have repaired and/or modified the delivered products yourself or had them repaired and/or modified by third parties.
  • it concerns normal and expected signs of use.

• Should something break on your sofa that is not covered by the warranty, we are happy to repair it for you. Please contact us for the costs and conditions.

• We are not liable for incorrect product information on the website or for damage to a product caused by unreasonable use thereof. This does not apply if the damage was caused by our intent, gross negligence, or wilful recklessness. Your right to compensation will in any case be limited to the amount of the ordered and paid product.
• Kairos is not liable for indirect damage including damage to you or third parties or loss of profit, unless the consequences for you are demonstrably unreasonably burdensome.
• The customer visits and uses the website at their own risk. Kairos is in no way liable for any damage caused to the visitor's computer hardware, software, or other equipment as a result of viruses, worms, or similar threats contracted through the website.

• Complaints about the performance of the agreement must be submitted to Kairos in full and clearly described within 7 days after the customer has identified the defects. This can be done via info@kairosfurniture.com.
• Complaints submitted to us will be answered within a period of 14 days (calculated from the date of receipt). If a complaint requires a foreseeable longer processing time, we will respond within the 14-day period with an acknowledgement of receipt and an indication of when the customer can expect a more detailed response.
• If a complaint is found to be justified by us, Kairos will, at its discretion, replace or repair the delivered products.
• The customer must give Kairos at least 6 weeks to resolve the complaint through mutual consultation. After this period, a dispute arises that is subject to the dispute resolution procedure.

• Agreements between Kairos and you to which these general terms and conditions relate are exclusively governed by Dutch law. Even if you reside abroad.
• The Vienna Sales Convention does not apply.
• The European Commission provides an online dispute resolution platform, which you can find here: http://ec.europa.eu/consumers/odr/. You have the option to use this platform for the resolution of disputes.

• All amounts stated on the website and in these general terms and conditions are in euros, including VAT and other government-imposed levies, unless otherwise indicated or agreed.
• A composite price quotation does not oblige us to deliver part of the quotation at a corresponding part of the stated amount.
• Do we have a discount or promotion running? Then you cannot use it at a later date. After the promotion or discount ends, the offer expires.
• Obvious errors or obvious mistakes, such as displayed amounts, do not bind us. If you feel that something is too good to be true, it often is. Not sure? Then contact us. If we discover an obvious error in the price of the products you have ordered, we will inform you of this obviously incorrect price and you will be given the choice to proceed with your purchase at the correct price or to cancel your purchase.
• We are never obliged to apply prices that were not in effect at the time you placed the order through the website. If the price of a product on the website has decreased after the time of ordering, you are therefore not entitled to any form of compensation.

• Kairos does not have to fulfil its obligations when there is force majeure.
• Kairos may suspend its obligations under the agreement during the period in which the force majeure continues. If this period lasts longer than 90 days, either party may dissolve the agreement without being obliged to pay compensation.

• All intellectual property rights (such as: copyrights, figurative marks, word marks) to our texts, photos, images, and other materials are our property (or we manage them with the permission of the rights holder). Your use may not infringe upon these rights.